Frequently Asked Questions
The answers you’re looking for with our comprehensive Frequently Asked Questions section, from technical issues to billing inquiries, we’ve got you covered with easy-to-understand explanations and helpful tips.
Is IPTV Subscription Legal in UK?
We can assure you that our IPTV service is fully legal and compliant with UK laws. We only provide access to properly licensed content and take copyright seriously to guarantee you can stream worry-free.
What types of devices are supported?
Various devices are supported by us, including Smart TV, Kodi, VLC, PC, Vu+, DreamBox, Enigma, Android Boxes, Android Smart Phones, and Max.
How long will it take to receive my IPTV login info?
We aim to email you within 5min – 1 hour of purchase to arrange setup of your order. Please note during busy periods at evenings and weekends orders may take up to 2 hours to process
If my current subscription ends?
Please contact us by e-mail or whatsapp. You will have the choice either to keep the same codes or to have new ones, as well as you will have a gesture or a gift from us.
Am I able to watch IPTV on several devices simultaneously with a single subscription?
Unfortunately, you won’t have the ability to do this. Using a single account for multiple connections can result in your IP address and username being blocked. With that said, you do have the ability to buy an additional connection for an extra fee.
Do you have TV guide epg (electronic program guide)?
Yes, we have EPG (Electronic Program Guide) coverage for 80% of channels. If you face any issues with EPG, please let us know.
Is the content displayed with high quality?
IP networks are optimized to use the best connections possible so users can receive high quality output. We maintain performance levels on our end to ensure the highest quality possible on a regular basis.
Can I use my subscription on multiple devices?
Please pay attention that except MAG devices one subscription can be used on multiple devices, but you can watch only on one device at the same time.
Do you offer a refund?
We have 7 days money-back policy. If you’re not happy with the service you can ask for a refund at any time. We will issue your refund within seven days.
How do I check my internet speed & quality?
Please use a speed test server below to test your internet connection, do this a few times throughout the day. This will give you a good idea of the overall internet speed available to you. A stable 16 Mbps is the minimum requirement. https://www.speedtest.net/
What payment methods are available?
We accept PayPal, VISA, MasterCard, American Express, Skrill, Neteller, Webmoney, Bitcoin, and other Cryptocurrencies. Please contact us by e-mail or whatsapp if you don't find it on website.
Our Prices USD or GBP or CAD ?
We work the whole world that’s why our currency is US dollars
If some channels are freezing, buffering or not working sometimes?
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).
My channel is freezing what should I do?
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to breaking in transmission for a second, the software will halt under these conditions.
